Updated: 1 July 2019.
Effective from : 1 July 2019.
Thank you for visiting orracreative.com. Orra Creative treats your personal information with great consideration and your privacy is important to us. This privacy statement explains what personal data Orra Creative collects from you, and how we use that data. This notice applies across all websites that are owned by Orra Creative, including our online and mobile sites or apps. For the purpose of this notice, we’ll just call them our ‘services’.
Use of the site and cookies
You are able to visit our website without providing us with any personal details. Orra Creative may use use cookies (small text files placed on your device) to allow us to store your preferences and settings and analyse how our website and online services are performing. Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. We collect anonymous data about your visit (such as your IP address, the browser type you are using, which pages you visit, etc) that we use for market research purposes and to improve our general service to users. We cannot collect personal information such as your name and address unless you provide it to us.
Contacting us
You may knowingly provide us with personal details through website forms or email, such as name, company information, address, telephone number etc, if you inquire about our services, request quotations or provide other feedback.
Disclosure of information
We will not disclose, rent, sell or otherwise transfer your personal information without your consent, except as otherwise set out in this privacy policy. Any personal information we collect from this website will be used in accordance with the Data Protection Act and other applicable laws. The details we collect will be used to provide you with a quotation or other information you may have requested; to fulfill delivery of our services to you and provide after sales service and support. In certain cases we may inform you of additional services we provide.
Third party websites
Our website may provide links to third party websites. The inclusion of any link does not imply our endorsement of any other company, its websites, or its products and/or services. We accept no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose or otherwise treat your personal information.
Personal data
When we say ‘personal data’ we mean identifiable information about you, like your name, email, company details, address, telephone number, and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
Who are ‘we’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Orra Creative Limited and any of its wholly owned subsidiaries.
Our principles of data protection
Our approach to data protection is built around three key principles. Transparency: We have a direct approach to how we process personal data by being open, honest and transparent.
Security: We champion industry leading approaches to securing the personal data entrusted to us.
Stewardship: We accept the responsibility that comes with processing personal data.
How we collect your data
When you visit our websites, we may collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you inquire about our services, respond to a job application, join us on social media, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).Some of this information is collected using cookies and similar tracking technologies.
Where we collect personal data, we’ll only process it:
• to perform a contract with you, or
• where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
• in accordance with a legal obligation, or
• where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
• providing you with information you’ve requested from us or information we are required to send to you
• operational communications, like changes to our services, or in connection with projects we are undertaking for you
• marketing communications about Orra Creative in accordance with your marketing preferences
• asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with)
To analyse, aggregate and report:
We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
• third party service providers and partners who assist Orra Creative and provide our services to you, for example our webhosting platform provided by Webfow, or our information management tools, provided by Microsoft. We will never sell or share your personal details with any other third party for commercial reasons.
• regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
• other people where we have your consent.
International Data Transfers
When we share data, it may be transferred to, and processed in, countries other than the country you live in, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like the United States).
Retention
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to info@orracreative.com
You also have rights to:
• know what personal data we hold about you, and to make sure it’s correct and up to date
• request a copy of your personal data, or ask us to restrict processing your personal data or delete it
• object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to info@orracreative.com. If you’re not happy with how we are processing your personal data, please let us know by sending an email to info@orracreative.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch: info@orracreative.com
Policy Revisions
This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised privacy statement will be posted on this website.
Thank you for your interest in Orra Creative.
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